As we decided to stay at Sarovar Hotels in Gangtok amongst many other hotels, we got in touch with the Shatabdi, Marketing Manager of Sarovar Hotels who was instrumental in connecting us with the General Manager (GM) – Sourav Sengupta there.

We discussed our travel itinerary and our wish to stay at Sarovar Hotels in Gangtok. I was pleasantly surprised to talk to this GM on phone as he paid attention to fine details of our plan not only at Gangtok but also high level plan of other North Eastern States.

As he understood our reason and objective of our stay at Sarovar Hotels, he immediately guided us about the property and how best we could plan our itinerary.

When we reached the hotel finally, Mr. Sourav Sengupta personally attended us and went over and beyond to help us book tickets to Guwahati that were not confirmed two days before travel date.

Why I call him as a GM with a Golden Heart?

1. His team seemed very prompt and helpful. They pre empted our needs and without disturbing us ensured all our requirements were met before time. This can only be done if a staff is contented. Happy staff provides excellent service. This clearly showed how Sourav dealt with his team.

2. Staff at the restaurant was courteous and paid attention to fine details. They were very kids friendly. Be they Head Chef Mr. Satyam Sinha or serving staff Swarnima or Shereen and Dolma at Front Office. Even though I felt sometimes that my kids were really naughty being 7 and 5 and we used to spend 3 hours a day there, staff was patient enough to deal with my kids queries. I could see other guests as well appreciating staff members including Swarnima and Shereen.

3. Sourav paid personal attention to all his guests. It was clearly apparent in the environment that his guests were happy. I could feel positive vibes around and amongst the staff. The whole staff , GM, Chef Mr. Satyam Sinha were compassionate.

4. Our trip to Nathula Pass and Tsango lake was organized by Sarovar Hotels. Due instructions were given to us by staff members and GM. We followed those instructions strictly. It was a seamless trip arranged by them. Driver who took us to Nathula Pass was very courteous and guided us about do’s and don’t of Nathula. They even advised us the time to be back due to surprising weather conditions.

Since our experience at Sarovar Hotels Gangtok was excellent considering the courtesy extended, service provided and attention to kids, we felt like at a home away from home, I call their GM, Mr.Sourav Sengupta having a Golden Heart.

I wish him success in any future endeavors of his.

Article by Gaurav Malhotra

Mr. Sourav Sengupta at extreme right